Terms Of Service

Service Agreement

Every animal has a unique personality and disposition. Each individual animal also has unique needs. Because of this, every animal needs to be groomed differently. Grooming a pet is inherently dangerous due to the combination of sharp equipment needed to groom your pet and sudden, unexpected movement pets can make. Due to the unique nature of pet grooming, the client releases Alpha Pet Grooming Salon, LLC, its agents, officers, sub-contractors, and employees from any and all liabilities, financial, and otherwise, for injuries or damage to the Client, the Client’s pet, or any other property of the Client, which arise in any way from services and/or products provided by or as a consequence of the Client’s association with Alpha Pet Grooming Salon, LLC.

The Client assumes all liabilities, financial and otherwise, for the behavior and health of their pet. In consideration of the services rendered by Alpha Pet Grooming Salon, LLC, the Client waives any and all claims, actions, or demands of any nature, foreseen or unforeseen, against Alpha Pet Grooming Salon, LLC relating to the care, control, health, and/or safety of the Client’s pet arising during or after services are performed by Alpha Pet Grooming Salon, LLC. Alpha Pet Grooming Salon, LLC is not responsible for the escape or loss of any pet(s). The Client understands it is possible even for vaccinated pets to become ill with an infectious disease despite being vaccinated, and this is not due to any circumstance or condition related to Alpha Pet Grooming Salon, LLC.

Alpha Pet Grooming Salon, LLC is not responsible for any allergic reactions resulting from the use of any products. The Client also agrees to disclose the use or application of any chemical products (such as flea & tick treatments) on the pet before the time of service. The Client understands that Alpha Pet Grooming Salon, LLC has the right to refuse service at any time for any reason. The Client understands that if their pet has a history of, or repeatedly demonstrates aggression or biting of humans or other animals, they are required to notify Alpha Pet Grooming Salon, LLC before services are rendered. To ensure the safety of the groomer and prevent a pet from injuring themselves, a muzzle may be used if deemed necessary by the groomer. If a pet injures the groomer with a vicious or aggressive bite or attack, the Client agrees to take full responsibility and will be held liable for the expenses related to the treatment of the groomer’s injuries. The Client also understands that all bites will be reported to the local
authorities as required by law. If at any time during the grooming process the groomer determines for any reason the grooming process should be discontinued, the Client agrees to pay all charges.

The Client grants permission for Alpha Pet Grooming Salon, LLC, to obtain medical treatment for their pet(s), should it become necessary. This treatment may occur at any veterinary clinic selected by Alpha Pet Grooming Salon, LLC. The Client agrees to pay all costs associated with emergency medical treatment. The Client also agrees to allow Alpha Pet Grooming Salon, LLC, to treat minor cuts, nicks, burns, or injuries at the time of the occurrence if those injuries are determined by the groomer to not require special vet care. The groomer is not a veterinarian. All advice given is strictly personal opinion.

The Client is aware that if the coat on their pet(s) is in a matted condition, the pet(s) may not be able to receive the style of cut the Client is requesting. If the matting is severe, brushing the coat out may be too stressful and painful for the pet. In this case, a shave down may be required. The Client is aware that many skin conditions (including but not limited to bruising, lesions, open sores, maggot or other parasite infestations, scabbing, hair loss, fungal infections, hot spots, etc.) are the result of a matted coat, and it is impossible for any groomer to know what condition the skin may be in underneath a matted coat. If a condition is discovered during the grooming process, the groomer will make the Client aware of this condition at the conclusion of the service. The Client will not hold the groomer or Alpha Pet Grooming Salon, LLC liable for any condition or injury related to a matted coat, or the removal of such. The Client understands a matted pet(s) is at greater risk of injury during the grooming process.

The Client agrees Alpha Pet Grooming Salon, LLC is not responsible for skin changes or coat re-growth or changes after the grooming service. The groomer and Alpha Pet Grooming Salon, LLC advises against shaving a double coat due to the risk of poor or no re-growth, as well as coat quality changes and other unknown issues.

The Client agrees the process of grooming may become stressful for their pet, both physically and mentally, especially in pets with known or unknown medical conditions. The stress of grooming may cause latent, unknown, active or inactive conditions to become active or inflamed and can result in illness, seizures, or the death of their pet. Although Alpha Pet Grooming Salon, LLC will take responsible care in the grooming of their pet(s); the Client acknowledges that the stress of grooming may initiate or exacerbate medical problems in their pet. The Client agrees not to hold the groomer or Alpha Pet Grooming Salon, LLC responsible for any reactions their pet(s) may have to the grooming process. Alpha Pet Grooming Salon, LLC is not responsible for any pre-existing medical conditions, known or unknown, or the aggravation of those conditions.

The Client agrees they are legally able to make decisions on behalf of the pet(s) being serviced by Alpha Pet Grooming Salon, LLC.

The pet(s) must not have been exposed to distemper, rabies, or parvovirus within thirty (30) days preceding any services received, and each pet has been inoculated as required by Colorado State Law. The Client agrees to present proof of vaccination upon request. This agreement applies to all current, past and future services provided by Alpha Pet Grooming Salon, LLC. This agreement applies to any and all pets associated with the undersigned Client. The Client agrees to bring any known new behavioral or medical conditions to the attention of Alpha Pet Grooming Salon , LLC before the time of service.

Any photograph(s) or video(s) taken by or sent to Alpha Pet Grooming Salon, LLC or their associates are considered to be the property of Alpha Pet Grooming Salon, LLC and can be used and/or reproduced in marketing and other materials without any further consent or authorization and the Client will not be entitled to any compensation for their use.
Aggressive or Dangerous Pets: Owners MUST inform Alpha Pet Grooming Salon, L.L.C. if your pet(s) bite, has bitten, or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. Alpha Pet Grooming Salon, L.L.C.  reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process, and charge a handling fee for Aggressive Dogs in addition to the regular grooming charge. If the pet should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.

 

Health, Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior or ill pet or pet and can expose hidden medical problems or aggravate a current one during or after the groom. Because these pets have a greater chance of injury, these pets will be groomed for cleanliness and comfort. In the best interest of your pet this contract/agreement will give Alpha Pet Grooming Salon, L.L.C. permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our best to contact you first, then take your pet to your authorized Veterinarian. It is agreed that all expenses for Veterinary care will be covered by the pet’s owner upon signing this contract/agreement.

 

Mat Removal: Pets with matted coats need extra attention during their grooming session. Mats left in a pets coat only grow tighter, and can strangle the pet’s skin, or eventually tear it open. Alpha Pet Grooming Salon,  L.L.C.  does not wish to cause serious or undue stress to your pet, and will not continually de-mat your pet for you. Mats can be very difficult to remove, and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. Torn skin

from mats can also harbor maggots. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments. There is an extra charge for dematting.

Undersigned Client agrees to any additional charges for dematting.

 

Puppy’s first Haircut: The first grooming experience for a puppy (or any age dog) requires patience and understanding. More time may be necessary to work with younger pets. Gradually adding steps to the grooming process on a regular basis will help to minimize any potential stress. Owners can help their pets accept grooming by regularly massaging pet’s paws as well as brushing & combing their coats.

 

Frequent handling of paws can help pets better accept nail clipping or trimming around the feet.

Accidents: There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. If you arrive to pick up your pet and they are still being groomed, please do NOT talk to them or allow him/her to see you. Every effort will be made to insure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on. If you insist on talking to your pet, or the groomer, we reserve the right to end the grooming session, even if the groom is not completed, and the full grooming price will be charged.

 

Parasites: If you suspect your pet has fleas or ticks, prompt and thorough action on YOUR part will be needed. Flea infestations can lead to tapeworm and other health problems. We do offer effective products and can apply treatment if requested. If fleas or ticks are found during the grooming process, your pet will receive a flea bath to kill the parasites and an extra charge will be applied. Ticks found will be removed and an additional charge may be applied. If ticks are found, we strongly suggest you have your pet tested for Lyme Disease or other tick borne illnesses. Please note that parasites are a health hazard to your pet as well as to humans.

 

Hold Harmless Agreement: By signing this contract you (or your Agent) agree to hold Alpha Pet Grooming Salon, L.L.C., it’s owners, operators, employees, officers and directors harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to Alpha Pet Grooming Salon, L.L.C. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases.

 

Late or No Pick-Ups: Please be on time to pick-up your pet(s). We work by Appointment and do not have the staff or facilities for your pet to stay after the groom has been completed. To enforce this policy, a $50 kennel fee may be added to your invoice. By signing below you are that if you fail to pick up your pet within 24 hours of the conclusion of our services Alpha Per Grooming, L.L.C. is authorized to deliver the animal to a shelter.

 

 

Cancellations (including rescheduled appointments) must be made at least 48 hours prior to the scheduled appointment time. Refunds of any fees will not include any service fees paid to third parties.

For subscription cancellations, the applicable cancellation fees is agreed to be 80% of unused portion of the subscription as long as no appointments have been made. If an appointment is made and not cancelled in time the cancellation fee above applies for that one appointment.

Being a mobile service, Alpha Pet Grooming Salon, LLC is limited in their ability to fill a canceled appointment with short notice. Therefore, the Client agrees to pay a $40 cancellation fee per pet if the cancellation is within 48 hours of the scheduled appointment and Alpha Pet Grooming Salon, LLC is unable to fill the appointment time slot. If the appointment is not cancelled and Alpha Pet Grooming Salon, LLC arrives at the location (and previous arrangements have not been made), the client will be charged the 50% of any fees for services scheduled as the “no-show” fee per pet.

Payment must be made at time of service. All returned checks will be assessed all associated fees with a minimum fee of $50 plus any bank fees and the undersigned agrees to be responsible.

If action is instituted to recover any fees due under this agreement, the undersigned client agrees to be responsible for any collection costs including any legal fees and costs spent to collect.

 

Privacy Statements

A. How we use your information:

We use the information we collect in a variety of ways, including:

  • to operate and improve the Sites and Services;
  • to fulfill a transaction or request;
  • for internal purposes, such as confirming and tracking your order, recription or registration, and for billing purposes;
  • to understand your use of the Sites and Services;
  • to better tailor and target advertisements and content to you while you are on and off our Sites;
  • to communicate with you;
  • to offer you products and services including offers from our Affiliates or Advertisers;
  • to conduct research; and
  • to develop research reporting for us, our Affiliates and third party market research partners.

B. How we share your information:

We may share your information, including in some cases information that specifically identifies you such as your name, your email address, your physical address or telephone number (“personally identifiable information” or “PII“), with Affiliates and trusted third party partners in the following ways:

  • to help operate the Sites and Services;
  • to facilitate fulfillment of a transaction or request;
  • to serve you advertisements and to improve the effectiveness of targeted advertising (see Section III of this Policy for more information); or
  • to provide research reporting for us, our Affiliates and third party partners.

Examples of third party partners include vendors who process credit cards payments, services providers who compile and analyze data collected by us, service providers who supplement or match information we have collected with information from other parties, market research companies, Advertisers, call centers, and email support vendors. Upon entering into relationships with these third party partners, we implement reasonable contractual and technical protections to limit the use of your information, including your PII, to the scope of the service. When we share or sell aggregated and unaggregated reporting information about the use of and users of the Sites and Services (e.g., market research data), including search and URL information, to Affiliates and third party partners, we do not intentionally disclose PII.

The Client understands their pet(s) will be tethered during the grooming process.

Your pet is important to Alpha Pet Grooming Salon, LLC, and we want to assure you that every effort will be made to make your pet’s experience as safe, stress free and pleasant as possible!!! Thank you, we appreciate your business.

Alpha Pet Grooming Salon, LLC 1325 Howard Ave. #950 Burlingame, CA 94010

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